Vacancy Details

Customer Experience Advisor- SKY

Job Ref:

Job Title:
Customer Experience Advisor- SKY



Shift Pattern:
Firstsource Solutions operates a 4 on 3 off shift pattern and shifts are set once given. All applicants must work 1 day of a weekend and be able to work evening and weekends as part of your given shift plan.

Close Date for applications:
Close date not set

Main Responsibilities:

If you love to chat with people, then this is the job for you! The more you talk, the better for you! If you are looking for a job where chatting actually helps people, then maybe it`s time to consider a role as a Customer Service Advisor.


As a Customer Service Advisor in our award-winningDerry/Londonderry Contact Centre, you`ll chat to customers and do everything you can to ensure they remain valued Sky customers. You will be accountable for the timely and accurate resolution of customers` queries as the first point of contact, whilst also looking for additional opportunities which would enhance their Sky experience.

At Firstsource, we are always looking for talented and motivated individuals across levels and operational expertise to join our network and help us grow. We are committed to empowering our employees with the tools and flexibility they need to deliver customer experience excellence for our brand partners.

What skills do I need to apply?

We are looking for somebody with:

  • - Great communication and customer service
  • - Genuine enthusiasm to deliver an outstanding customer experience
  • - Most of all, you will be a people person who loves to chat with new people and value them first


At Firstsource, reward and recognition are more than just buzzwords; they are an important part of our culture. We know that happy, motivated and rewarded people are the best way of delivering excellence to our clients and building a world-class organisation.

To help you have better conversations with your customers and understand Sky products inside out, you`ll receive free SkyTV, phone and broadband to enjoy, private health and dental care and a wide range of high street discounts too through our provider, Healthshield. You`ll also qualify for our great bonus scheme and incentives throughout the year.

Firstsource encourages employees to constantly learn and grow. We believe that with the right support, everyone at Firstsource has the potential to become a leader in our organisation and beyond. Apart from providing best-in-class training programmes for our employees, you will be offered the opportunity to undertake a BSc degree in Customer Contact Management through the University of Ulster.

Sound like the perfect job for you? Click "Apply" and you could soon be part of our fantastic team.

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