Vacancy Details

Financial Services Customer Service Advisor


Job Ref:
2336

Job Title:
Financial Services Customer Service Advisor

Location:
Belfast

Salary:
17062.50

Hours:
37.5

Shift Pattern:
Fully Flex- 8am-11pm

Close Date for applications:
Close date not set


Main Responsibilities:

A warm smile, a passion for customer service and a winning personality that delivers results? You might not realise it but chances are you already have what it takes to be an amazing Customer Service Advisor at Firstsource, working within the Financial Services!

Our Contact Centres are welcoming, friendly places where everyone`s encouraged and supported to perform at their best. What we look for are the kind of people that will surprise and delight everyone they speak to.

It`s not always easy! Which is why we need people who can stay patient, show empathy and communicate clearly with our customers, resolving a range of banking queries whilst providing excellent customer service.

You definitely...

  • Love talking to people and have a knack for understanding their needs
  • Be tenacious, adaptable and resilient
  • Know the importance of working well with your team and making an impact on the business
  • Show a genuine interest in helping customers

You might even...

  • Know a thing or two about the financial industry

Your skills & experience...

  • Have a track record of delivering results and exceeding stretching targets
  • Exceptionally customer focussed
  • Computer literate
  • Committed to resolving customer queries
  • Good telephone manner

What`s in it for you?

  • Competitive salary - £17062.50 per annum
  • Personal development and career progression
  • Financial Services NVQ Level 2 and 3
  • Subsidised Degree - BSc Contact Centre Management
  • Cashback Healthcare Plan and high street discounts
  • Free onsite Gym
  • Free tea and coffee
  • Subsidised Restaurant
  • 29 days annual leave with additional long service days
  • Limited onsite parking
  • Company Pension Scheme
  • Social activities and on-going engagement

Hours of Work- Shifts range between 8am - 11pm

Click apply to start your career in the Financial Services today!




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