Vacancy Details

RBS Customer Service Advisor

Job Ref:

Job Title:
RBS Customer Service Advisor



37.5 hours per week

Close Date for applications:
Close date not set

Main Responsibilities:

The Job

Join the Customer Service team at Firstsource and you`ll be involved with all kinds of customers with all kinds of questions. It`ll be down to you to listen to them, understand their needs and come up with the perfect solution to suit.

If you can bring the patience, enthusiasm and people skills it takes to put the customer first and help us achieve our ambition of being #1 for service, the rewards are 100% worth it.

About Firstsource

Firstsource is a people-centric company and a great place to work. At Firstsource, we have a professional, high performing and vibrant work force. Our values are integral to our success, and they are what differentiate us from the rest.
Serving over 100 global clients - from multiple delivery centers and in various languages - we are supported by a 26,000+ global workforce in India, Philippines, Sri Lanka, USA and UK.
With more than a decade in the BPO industry, Firstsource has shown consistent year-on-year growth. We have weathered economic downturns and come out of these even stronger - thanks to our sound management and clear objectives.
A Passport or Work Permit/VISA would be required for this role.

Skills you will need

  • Real strength of character and will have a talent for putting the customers first.
  • Be able to listen - even if the issue is hard to listen to.
  • Love talking to people and have a knack for understanding their needs
  • Give your best advice - even if it isn`t always appreciated.
  • Enjoy being part of a team but still have the drive to work on your own initiative.
  • Good customer service experience.

What`s in it for you?

  • Very Competitive salary
  • Bonus scheme
  • 21 days` holiday plus Bank holidays
  • Healthcare plan
  • Pension
  • Career development
  • Full training

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