Vacancy Details

Financial Services - Customer Service Advisor

Job Ref:

Job Title:
Financial Services - Customer Service Advisor




Shift Pattern:
Must be fully flexible Monday through Sunday
8am - 11pm

Close Date for applications:
Close date not set

Main Responsibilities:

Financial Services - Customer Service Advisor

Kick start your career in Financial Services!

We are on the lookout for inbound Customer Service superstars to join our team in Danesfort working for our leading banking client.


  • Personal development and career progression
  • Financial Services NVQ Level 2 and 3
  • Subsidised Degree - BSc Contact Centre Management
  • Cashback Healthcare Plan and high street discounts
  • Free onsite Gym
  • Free tea and coffee
  • Subsidised Restaurant
  • 29 days annual leave with additional long service days
  • Limited onsite parking
  • Company Pension Scheme
  • Social activities and on-going engagement

What you need?

  • Exceptionally customer focussed
  • Computer literate
  • Committed to resolving customer queries
  • Good telephone manner
  • Excellent interpersonal, communication and listening skills

The Role?

You will be the first point of contact for customers; your role will be to provide an excellent day to day experience for our customers on a range of banking queries.

Essential Criteria

  • Minimum 6 months customer service experience
  • Candidates must hold a valid passport
  • Basic PC skills
  • Friendly personality shows confidence and pride in delivering excellent service

Salary - £8.75 per hour from 1st May 2018. - £17062.50 per annum

Hours of work - Shifts will range between the hours of 8AM - 11PM

Whilst this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary. Firstsource Solutions BPO reserves the right to consider an employee`s performance record including any misconduct issues when appointing a candidate to a role. Firstsource Solutions is an Equal opportunities Employer.

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